Facebook added it had no evidence that user data was compromised during the outage. Once all Facebook apps were fully back online, the company issued a blog post explaining that "configuration changes on the backbone routers that coordinate network traffic between our data centers" were to blame for bringing company services to a standstill. Departing Facebook CTO Mike Schroepfer tweeted a public apology, and CEO Mark Zuckerberg posted similar sentiments to Facebook. Pacific time, the services slowly began coming back online - though they were hardly fully available, with Instagram returning intermittent 5xxx server errors. Nearly seven hours later, at around 3:42 p.m. The outages, which were global, appear to have been caused by a server configuration issue. We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible.By not having BGP announcements for your DNS name servers, DNS falls apart = nobody can find you on the internet.Same with WhatsApp btw.Facebook have basically deplatformed themselves from their own platform. Krebs added that the reason for the DNS change is unknown at this point, saying it “could well have been the result of an internal, system-wide change or update that went awry.”įacebook CTO Mike Schroepfer, who has announced that he plans to step down from the post in 2022, said in a tweet Monday afternoon, “*Sincere* apologies to everyone impacted by outages of Facebook-powered services right now. The DNS is a critical piece of the internet’s infrastructure that translates human-readable names (like ) into numeric IP addresses for computing devices.Īccording to cybersecurity journalist Brian Krebs, the DNS records for and “got withdrawn this morning from the global routing tables,” he wrote in a tweet. The cause of the outages across Facebook’s apps appeared to be related to a configuration change in the company’s domain name system (DNS) entries. Bear with us, we’re on it! #instagramdown.” Instagram’s PR account on Twitter posted shortly afterward, “Instagram and friends are having a little bit of a hard time right now, and you may be having issues using them. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience. We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.” ET, the company said, “We’re aware that some people are having trouble accessing our apps and products. In a message posted to Facebook’s main account on Twitter at 12:22 p.m. Around 47 percent of Instagram users are not able to use the app properly, 27 percent are facing issues with the web version of the app and 26 percent are witnessing server connection issues. Outages were also reported by users in other countries around the same time, per DownDetector. As per downtime tracking site, Downdetector, thousands of Instagram users are experiencing issues with the app. ET Monday, according to monitoring service DownDetector. user reports of problems with Facebook and Instagram started to spike around 11:35 a.m. Instagram’s site displayed a “5xx Server Error” and its app showed an error message that said, “Couldn’t refresh feed.” In addition, users of Facebook and Instagram were unable to post anything to the respective services during the outage. We’re working on it and we’ll get it fixed as soon as we can” and the Facebook app was not loading some content. On Facebook’s website, an error message Monday said, “Sorry, something went wrong. The company, in the spotlight over accusations by a whistleblower that the company prioritized profits over safety, saw its flagship Facebook app as well as Instagram and other apps go down for many users Monday before noon ET. The company’s WhatsApp and Messenger apps also were down, per user reports. Facebook and Instagram users reported widespread outages Monday, as the social media giant appeared to be again experiencing serious technical problems.
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